The company also makes great efforts to give back with community-based projects and environmental initiatives. has received various prestigious awards for quality management, including the Deming Application Prize in 1965 and the Japan Quality Control Award in 1970.įor Toyota, TQM is based on the concept of “customer first”, kaizen meaning continuous improvement and “total participation” which means the involvement and input of all employees. In 1951, Toyota launched the Creative Idea Suggestion System to support and encourage employees in making effective contributions to the company’s development. Toyota introduced Statistical Quality Control (SQC) in 1949.
Graphs, extensive timelines and reports line the company’s website to address the evolution of TQM and Quality Control (QC) throughout its 75-year history. Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM. Total Quality Management ( TQM) would not be what it is today without Toyota Motors.
